In order to disable your StellarX account please reach out to our Support Team via email at firstname.lastname@example.org or by using our Request Form. We require the following information to proceed with the account disable process:
- What is your 15-word recovery Phrase?
- Do you know your Stellar Secret key? (Yes or No, you do not need to, nor should you ever send anyone your secret/private key)
- Please provide the answer to the question - what made you want to close your account?
Please note, disabling your StellarX account does not impact your Stellar wallet, and you will continue to retain custody of your digital asset holdings should you have any.