Please allow up to 30 minutes for a deposit made with a Stablecoin Anchor to show up in your account.
If you have already made a deposit and still do not see it please ensure the following:
- You deposited to the correct address. If you have not deposited to the correct address, there is nothing we can do to retrieve these funds, please ensure you are using the correct information before every transaction you make.
- The funds were actually sent from your external wallet. Make sure to get a Transaction ID (TxID) or transaction hash for the deposit to ensure that funds are sent.
- You sent funds above our minimum deposit amount. Please see This Article about out minimum and maximum deposit amounts. If you have not sent enough funds you can top up the amount with another deposit to meet our minimums and it will be accepted.
What if your funds were sent and you used the right deposit address, but you still don't see the funds?
If that is the case, Ensure that you went through all the steps to Deposit (from the button on the top right of the main StellarX page). Your funds will be in the wallet address attached to your StellarX account, but our system wont notice them until you go through the steps via this button. If you have already made the deposit, please retroactively follow the instructions outlined via this link and you should see your funds deposited to your account within the next 30 minutes.
If you have any questions or further issues, please reach out to our Support Centre via This Link.